Receive incoming customer inquiries through phone and relay to the assigned Account Officer. Prepare and submit customer quotations / proposals as requested by the Account Officers.
Verify and provide relevant information regarding the customers to help facilitate the preparation of the proposal i.e.
account AR status and stock availability. Ensure the accurate and timely processing of orders. Coordinate and monitor the delivery of customer Purchase Orders.
Inform the Account Officers of any delays and arrange alternative delivery dates. Assist the Account officers in validating the Purchase Orders received.
Critical information such as price, quantity, availability, credit terms and item code should be confirmed. Maintain a complete and updated file of customer proposals as well as sales documents as a basis for reports to the senior management team.
Facilitate transactions initiated by walk-in customers such as inquiries and purchases. To liaise at all times with all team members and work as a team to reach targets set by management.
Perform all other duties as needed or required to maintain and grow profitable business.