The Impact : The Transcription Proofing Support Staff is responsible for providing direct assistance to the Proofing and Auditing team and the Independent Contractors on any concerns administrative, documentation, process-related.
The Career Opportunity : The Audit team is responsible for final product quality delivered to the customer through its management of the proofing and auditing functions.
The Team / The Business : The overall operation is composed of various teams performing specialized roles voice writing, scoping, editing, proofing, and auditing.
Your Skills : Create / track / disseminate to stakeholders, for all roles, any Proofing metrics reports pertinent to any workflow.
Deliver reports with metrics for all independent contractor work in proofing / auditing.
Other Role / Duties :
Create / track / disseminate to stakeholders, for all roles, any Proofing metrics reports pertinent to any workflow
Perform data analysis on the performance metrics of all roles, for all calls or at a prescribed sampling rate, to be completed after peak / during off-
peak; assist with supervision of additional data analysis tasks if required during off peak
Transfer files to / from independent contractors (ICs) for audit / edit as required outside of the system; posting / uploading of these files to the company platform as required
Create / deliver reports with metrics for all independent contractor work in proofing / auditing for processing of payment
Perform basic and advanced Excel tasks as required (e.g., V-lookup)
Assist with the documentation and list management of activities for coverage by the Proofing team, both internal and external parties
Provide communication support for external vendors and ICs, including responding to queries and relaying information to scheduling management for file transfers
Liaison with Team Leaders and Production Management to handle real time workflow issues
Excellent written and oral communication skills. Ability to communicate effectively with staff, peers and upper level local management
Well-organized, accurate, and precise with attention to detail.
Proficient in researching, reporting, tracking and monitoring.
Ability to multi-task with multiple priorities and timeframes.
Work during any shift and potentially long hours.
Willingness and aptitude for undergoing process training and quickly learning the environment.
Familiarity with financial markets and business organizational vocabulary is a plus.
Shift schedule : Nightshift and open to shifting schedule due to the business needs
Office location : Tiendesitas, Pasig