Call Center Manager
Teleperformance
Cebu City, CEB
35d ago

Job Summary Overall in-charge of the day-to-day operations of the center

Duties / Responsibilities Responsible for the attainment of client set goals, efficiency targets and overall center performance

Analyzes agents / supervisors / ACCM performance and develops action plan to bridge gaps

Implements and audits TOPS as a tool to maintain / increase performance Qualifications : At least 3 years ACCM / CCM experience

Strong performance mngt / TOPS background

Excellent program planning and execution skills

Strong analytical skills; very detail-oriented

Strong decision-making and problem-solving skills

Excellent communication and listening skills

Knowledgeable in call center tools and processes

Proficient in MS Office applications

Computer literate w / experience using MS Office products

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