CBPS Collections Analyst
Citigroup Inc
Manila, Philippines
9d ago


  • Responsible for controlling and increasing Collections / Recoveries from all written accounts
  • Ensure and execute all collections activities in conformance to existing company policies and guidelines
  • Work in close conjunction with supervisors and team leaders on dunning activities conducted with Recovery Team
  • Ensure all minimum productivity performance benchmarks and dollars collected are met
  • Ensure due diligence are exercised in all dunning activities relating to action turnaround time and follow up action
  • Ensure team targets set are met and overall departmental objectives are achieved
  • Ensure and increase Collections / Recoveries numbers against plan numbers
  • Awareness of legal rules and regulations
  • Active usage of settlements and installment plans to maximize recoveries
  • Follows established procedures to complete complex recovery assignments under little to no direct supervision. Resolves issues that require in-
  • depth investigation or complex research to support the recovery function

  • Supports an expansive range of activities that help mitigate organizational impact or loss
  • Qualifications

  • Good communication and Negotiation skills
  • Good probing and analytical skills
  • Persistent attitude
  • Ability to weigh cost benefit
  • Prior work experience in related job that would provide a good understanding of activities, policies and procedures
  • Desirably 3 years collections related activities
  • Primary Location

    APAC-PHL-National Capital-Manila

    Job Category

    Operations-Collection Defaults


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