Operations Advisor
TTEC
PH-National Capital-Quezon City
9d ago

Operations Advisor

TeleTech is seeking a seasoned OperationsAdvisor to join our Customer Care team.

What you'll be doing

Under general direction, responsible for performing complex research and analysis to support business operations and presenting findings to executive leadership.

Determines best practices and suggests how to improve current practices. Develops recommendations to solve problems and issues related to business operations and communicates with other departments as necessary.

May perform special projects upon request.

What skills you’ll need :

  • BA / BS or equivalent experience
  • Experience in the call center industry
  • Experience with client facing, senior and executive level management communications and formal presentation delivery
  • Process Improvement background preferred
  • Proficiency with excel
  • Ability to lead and partner successfully with teams, management and client
  • Proven competence and experience in managing complex projects with multiple stakeholder, across multiple regions and multiple cultural environment
  • Experience and credibility in working as a consultant to business leaders; Ability to influence decision-makers
  • Strong attention to detail
  • Strong analytical, verbal and written communications skills
  • Who We Are :

    TeleTech is a pioneer in customer experience, engagement and growth solutions. Our 40,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.

    We utilize a holistic approach, applying solutions from our four customer experience segments Consulting, Technology, Care and Growth to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business.

    Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

    Our Care organization utilizes an integrated platform of people, process, and technology leveraging more than 30 years of best practices to build customer value.

    Simply put, our Care team has a legacy of success. The Senior Project Manager is a key part of this team, and will impact our global operation as part of a world class team of professionals.

    What We Offer :

  • Global career mobility, employee recognition programs, professional development
  • State of the art technology which allows for seamless global connectivity
  • Rich wellness program and health incentives
  • LI-IG1

    TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment.

    TeleTech is an Equal Opportunity Employer.

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