ITO Service Delivery Consultant III
DXC Technology Company
Philippines - - Manila
49d ago

Job Description :

  • Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk / complexity.
  • Integrate technical knowledge and business understanding to create superior solutions for company and for customers.

  • Incident Management : Resolve most technical incidents independently within your technical area. Work with team members to resolve more complex or cross-technology incidents.
  • Escalation Management : identify potential escalations and alert management proactively.
  • Problem Management : Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility.
  • Change Management / Implementation : Independently review, implement, and verify changes / solutions of moderate complexity and risk to meet customer and / or trade / company Information Technology infrastructure needs within area(s) of technical responsibility.
  • Patch and Security Management : Apply patch and security changes per policy. Proactively monitor the environment for patch compliance.
  • Configuration Management : Ensure Configuration Management Database (CMDB) entries are complete and accurate.
  • Solution Design : Apply company solutions to meet moderately complex customer and / or trade / companyIT infrastructure needs within area(s) of technical responsibility.
  • Quality : Provide continual improvement recommendations / direction setting advice within work team.
  • Project Management : Participate in customer and internal projects, including transformation. Lead projects from own responsibility area.
  • Customer Relationship Management : Balance internal needs with customers and / or internal businesses / end user’s needs within defined parameters.
  • Teamwork : Work as part of a team, which may be virtual, global, and / or multi-functional. Seen as a resource to the team within area of technical responsibility.
  • Typically advises or sets direction for :

  • May provide leadership for small customer(s) or provide input for larger customer(s)
  • Sub-region or region
  • Education and Experience Required :

    Bachelor’s degree in Computer Science, Engineering, Business, or related field or equivalent work experience. May hold entry-

    level or intermediate-level certification(s) in work field. Typically 2-5 years of relevant experience

    Knowledge and Skills Required :

    Typical skills include :

  • Understanding of technology in direct responsibility
  • developing) General understanding of related technologies
  • Customer Service
  • General Project Management
  • developing) Customer / Vendor Management
  • developing) Business Analysis
  • developing) General Financial Management
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