Description The position exists for providing administrative and technical support for Digital and Marketing primarily on web content administration, translation and site support, update and maintenance of intranet and internet sites, permission marketing, documentation and other related web support. Responsibilities
Duty 1 : Web Maintenance
Analyzes and recommends scope of change request (ex : web content, web translation, SharePoint site configuration)
Analyzes issues and concerns and recommends solution on how to manage the 3rd party vendor
Schedules and approves for web posting and publishing (Schedules the web posting of technical documents; Approves publishing of web pages)
Recommends improvement on change request and processes
Implements major change request (scripting, interactive content)
Troubleshoots major bugs / defects and assists associate developers in making sure issues / requests are resolved appropriately and on time (advanced bug / defects : loss of data, server errors, logical errors, unexpected app behavior)
Coordinates with country / world area content reviewers on content approval and publishing
Coordinates with cross-functional groups in executing translation projects
Performs testing of updated module or functionality
Performs testing of published web content
Performs internal quality checks on updated module or functionality and recommends changes to the request
Gathers requirements and approvals needed
Monitors the progress of all transactions
Duty 2 : Web Admin Projects
Creates project scope and timeline for small applications
In case of differences, negotiate with clients for small applications
Leads project milestone and gate reviews
Reviews the objective in comparison to the actual output
Encodes documentation using standard project templates; stores and organizes the documents to the teams’ repository
Provides own work estimates and can negotiate turnaround time within the team
Informs the project lead on changes
Creates prototypes, mock-ups using standard project templates and tools for projects without wireframes
Follows set coding standards, code sharing and design guidelines of the team
Shares only working codes with the teams
Develops simple modules or basic functionalities
Reports own progress back to the project tracking tool
Project Testing and Deployment
Implements the necessary fix or improvement for advanced web project testing results
Duty 3 : Mailbox Management
Allocates Requests / Tasks / Emails to appropriate individual / support group (Workload and Escalation Management)
Responds to Level 1 general inquiries and requests received from mailbox and identify need for escalations
Identifies appropriate transaction levels / Classification / Tier
Logs and updates project request form for reporting purposes
Monitors incoming mails from shared mailbox
Responds to web related inquiries
Duty 4 : Reporting
Creates reports based on standard templates
Coordinates and validates with stakeholders on reporting requirements (output quality metrics)
Provides status updates on report development, raise issues encountered and adjust timeline as appropriate
Gathers and collates data from different sources based on approved requirements (Established Simple Reporting)
Bachelor of Science, Information Technology, Computer Science, Computer Engineering, Marketing and Advertising or any related field of study / equivalent experience
At lease 1.5-year experience in web programming, support and administration
Experience in web programming, support and administration
Imagine being surrounded by intelligent, driven, and passionate innovators all working toward the same goal to create groundbreaking solutions that leave our world in a better place than we found it.
Emerson is a global technology and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.
Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs.
Our Emerson Commercial and Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency, and create sustainable infrastructure.
A dynamic environment is what you’ll discover at Emerson, a Fortune 500 company with $14.5 billion in sales and 155 manufacturing locations worldwide.
Together, we’re changing the world, and we have all the resources to help you achieve your professional goals.
Whether you’re an established professional looking for a career change, an undergraduate student exploring options, or recently received your MBA degree, you’ll find a variety of opportunities at Emerson.
Join our team and start your journey today.