Are you an experienced operations professional and seeking for a chance to step into a unique and challenging role where you can grow further professionally?
An opportunity to work for a market leader
Work in a fast-paced, energetic, action-oriented, and stimulating environment
Be part of a dynamic and supportive team
Mercer is a global leader in human resource consulting, outsourcing and investment services, with more than 25,000 clients worldwide.
We have a global network of more than 20,000 employees based in over 40 countries. Mercer consultants help clients design and manage health, retirement and other benefits and optimize human capital.
To support the growth in our business, we are looking for a strong technical and analytical person to join our Health & Benefits Implementation team.
Mercer is seeking a dynamic and ambitious Project Manager with 3+ years of demonstrated experience to be part of the Global Health Delivery team.
The mission of the team is to provide an exceptional customer experience with a focus on simplifying processes, leveraging best practices and a strong engagement model for both colleagues and the businesses.
This positon requires having business and client facing experience with an expertise on the delivery of Flex Technology (Darwin™) projects.
As a project manager / Business Analyst you will be working closely with the Health Brokering and Consulting teams to deliver multiple regional client projects.
Be a part of client Implementation team based out of Philippines
Project-manage solution implementation and renewal activities.
Connect with clients to collect requirements, acquire input, and communicate Mercer’s plans and deliverables
Adhere to the Flex implementation methodology for the client delivery i.e Initiation; Requirements; Design &Configuration;
Testing & UAT; Go Live; Project closure.
Maintain effective change control to ensure successful on-time and on-budget delivery
Document various client requirements and acquire client signoff before system configuration.
Use JIRA to raise work requests for the implementation team to configure,
Undertake test planning and execution of the Flex system prior to the client user acceptance testing.
Interface with other teams in Mercer EH&B (client management teams, System Configuration Team and offshore service centre) for optimal service delivery and issue resolution
Provide status reporting and issue escalation to Client Implementation Lead.
Act as the escalation point for issues related to Flex Solution delivery (e.g. from offshore service centre)
Deliver the Flex Solution leveraging the capabilities of the Flex system by
o acting as the interface between the Configuration team and other parties (clients and other Mercer units)
o participating in system-related activities such as change requirement definition and tests
An undergraduate degree in information technology, information systems or computer science is required
Strong MS Project Experience and advanced MS Office Skills
Ability to read, write, understand and communicate system requirements documentation;
5+ years of experience in Project Management / Business Analysis in client delivery environments
Previous experience of Employee Benefits, brokerage or managing the delivery of HR information system is an advantage.
Darwin knowledge is a plus
Proven Stakeholder and Vendor management skills, Effective Time management, analytical and problem solving skills;
Proficient verbal and written communication skills in English.
Strong customer focus and detail oriented
Client & Customer Services
F - Full TimeMarsh & McLennan Companies and its Affiliatesare EOE Minority / Female / Disability / Vet / Sexual Orientation / Gender Identity employers.