Customer Experience Representative South & East Asia
Taguig, 0, PH
9d ago


The purpose of the Customer Experience Representative to create new business opportunities. The representative will prospect through outbound calling, respond to digital leads, communicate via chat, conduct client satisfaction surveys, coordinate meetings with consultants, and enrich the contact database as we transition opportunities into new business.

Job Responsibilities Outbound Campaign Activity·Support outbound sales campaigns via cold-calling and warm lead follow-up.

  • Contact prospects to help Sales Professionals and Consultants create new business relationships.·Set-up meetings on behalf of consultants.
  • Conduct client satisfaction surveys.·Develop an understanding of Mercer product offerings. Communication·Communicate with contacts via phone, email, and chat using call guides and templates.
  • Provide feedback to campaign stakeholders regarding prospect comments, insights on the market, and call trends. ·actively participate in team meetings and share experiences to help to build best practices.
  • Research / Analysis·Research organizational and contact details for new or outdated records. Systems ·Utilize Mercer software systems to document call activity, set appointments, and maintain data hygiene.


  • College degree desired, but not required.
  • 1-2 years B2B telesales or high-level customer service experience.
  • Knowledge of health benefits products is a plus
  • Excellent verbal and written communication skills; local language and English.
  • Experience with SalesForce is a plus.
  • Marketing

    Full-timeMarsh & McLennan Companies and its Affiliatesare EOE Minority / Female / Disability / Vet / Sexual Orientation / Gender Identity employers.

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