Reports and System Support Analyst
transcosmos
Metro Manila, Taguig
8d ago

Description

Key Tasks and Responsibilities

  • Responsible for the production, definition and delivery of Managed Service performance reports (daily / weekly / monthly) both internally and externally.
  • Ensuring that reports are completed accurately.
  • Checking completed reports and approving them for distribution or escalating if there are any issues.
  • Distributing all reports to relevant recipients on time.
  • Liaising with Clients regarding all changes / updates to reports.
  • Producing ad hoc reports required by Clients.
  • Updating and maintaining necessary documents.
  • KPI monitoring
  • Escalation channel
  • Requirements

    Skills / Attributes Required

  • Minimum of 1 year experience in a data analysis role (preferably with the experience of data analysis / reporting in an IT / Telecommunication / Call Centre environment).
  • Excellent oral, written and interpersonal communication skills.
  • Advanced level of knowledge / expertise in Excel (especially calculation and analysis related skills and knows other data analysis tools).
  • Intermediate level of knowledge of other with MS Office tools (PowerPoint, etc.).
  • Exceptional analytical skills and attention to detail.
  • Good personal organizational skills.
  • Ability to build effective working relationships at all levels.
  • Ability to work well in a team environment.
  • Dedication to providing exceptional customer service.
  • Flexible, adaptable and able to work to tight deadlines.
  • Managing multiple deadlines and multiples task
  • Demonstrates Proactiviteness
  • Ability to take ownership and drive deadline and comfortable following up with people to ensure deadlines are not missed
  • Benefits

    As well as the fantastic opportunity to partner with huge global brands and pursue an exciting career with a rapidly growing BPO leader, transcosmos pride itself on a fun, healthy and encouraging work environment in the premium district of Mckinley Hill, Taguig.

    We also reward of our staff with great benefits including :

  • Competitive compensation packages
  • HMO / Medical and dental coverage
  • Life insurance
  • Non-taxable allowances
  • Night differential
  • And much much more!
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