Associate Analyst, Quality Assurance
Conduent, Inc
Pasay City, National Capital Region,Philippines
3d ago

Description

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience.

We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning -

Conduent manages and modernizes these interactions to create value for both our clients and their constituents. .

Purpose :

  • Responsible for providing quality process and / or customer satisfaction and loyalty support.
  • Scope : General :

    General :

  • Performs routine assignments in entry level of the professional career band
  • Typically a graduate, although may have progressed into the role via equivalent business experience that provide knowledge and exposure to fundamental, theories, principles, and concepts
  • Professional roles will typically require a degree in their specific discipline which may apply to specific positions.
  • Receives instruction, guidance and direction from others
  • Limited decision making authority guided by policies, procedures, and business operations protocol
  • Primary Responsibilities :

  • Responsible for activities involving quality assurance and compliance with applicable regulatory requirements. May perform one or more of the following :
  • Develops and implements total quality management (TQM) programs and initiatives
  • Conducts audits and reviews / analyzes data and documentation
  • Develops, implements, and leads key process improvement efforts and influences cross-functional efforts
  • Assists in the development of systematic approaches for assuring high quality services
  • Identifies the interface of key activities within and between the functions of the organization
  • Focuses on the factors such as resources, methods, and materials that will improve key activities of the organization
  • Integrates and aligns the processes that will best achieve the desired results
  • Makes continual improvement of products, processes and systems
  • All other duties as assigned
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