Solution Designer
SITAONAIR
Philippines
11d ago

PURPOSE

The Solution Designer provides customers with professional timely accurate and effective proposals to provide SITA services.

The Solution Designer drives new business opportunities by leveraging knowledge of information technologies and of the air transport industry.

The role produces cost effective deliverable solutions to customers based on a detailed pre-sales review of customer requirements strong product knowledge and applicable professional services.

The commercial goals are to increase the overall customer satisfaction to expand new business revenue and to promote continuing revenue retention.

KEY RESPONSIBILITIES

  • Be the interface to customers on technical & commercial matters and contribute to customer engagements
  • Establish and maintain a professional relationship with customers
  • Work with customers to better understand their business and develop sound solutions to meet the customer's business requirements
  • Work closely with Account Managers / Directors to develop sales and accounts development strategies
  • Promote SITA by furnishing customers with comprehensive up-to-date information on current products product enhancements and new solutions through customer meetings and workshops
  • Design and co-ordinate the development of business solutions which may involve multiple parties both internally and externally
  • Support the technical qualification of customers' communication needs through knowledge of current new or evolving technologies and SITA solution portfolios
  • Liaise with various internal stakeholders such as Pricing Customer Service and Project Management to build business case for customer proposals
  • Own the technical and commercial parts of proposals submitted to customers
  • Work closely with project manager to ensure efficient transfer of projects for implementation
  • Collect and report on all customer service subscription parameters in order to analyze and identify potential customers' requirements and proactively work with customers to source for new opportunities
  • Interact with colleagues to gain and share ideas and opportunities
  • Be the interface to customers on technical & commercial matters and contribute to customer engagements
  • Establish and maintain a professional relationship with customers
  • Work with customers to better understand their business and develop sound solutions to meet the customer's business requirements
  • Work closely with Account Managers / Directors to develop sales and accounts development strategies
  • Promote SITA by furnishing customers with comprehensive up-to-date information on current products product enhancements and new solutions through customer meetings and workshops
  • Design and co-ordinate the development of business solutions which may involve multiple parties both internally and externally
  • Support the technical qualification of customers' communication needs through knowledge of current new or evolving technologies and SITA solution portfolios
  • Liaise with various internal stakeholders such as Pricing Customer Service and Project Management to build business case for customer proposals
  • Own the technical and commercial parts of proposals submitted to customers
  • Work closely with project manager to ensure efficient transfer of projects for implementation
  • Collect and report on all customer service subscription parameters in order to analyze and identify potential customers' requirements and proactively work with customers to source for new opportunities
  • Interact with colleagues to gain and share ideas and opportunities
  • EXPERIENCE

  • 3-5 years of experience in Information Technology Telecom Industry or Air Transport Industry technology in a technical pre-sales role.
  • Proven track record in producing communicating and documenting successful technical customer solutions proposals.
  • KNOWLEDGE & SKILLS

  • Knowledge of technologies such as networks voice architecture and passenger management applications
  • Knowledge of technical and commercial aspects of the Air Transport Industry a plus
  • Capable of interacting with key decision makers
  • Customer facing and interpersonal skills
  • Commercial and financial awareness
  • Problem resolution skills
  • Presentation skills
  • Business Acumen
  • Creating Value Proposition
  • Financial Acumen
  • Results Orientation
  • Solutions Design
  • Supplier Relationship Management
  • CORE COMPETENCIES

  • Adhering to Principles & Values
  • Communication
  • Creating & Innovating
  • Customer Focus
  • Impact & Influence
  • Leading Execution
  • Teamwork
  • EDUCATION & QUALIFICATIONS

  • Degree or equivalent experience in Engineering Computer Technologies or Business.
  • MBA is a plus.
  • Technical certifications are a plus (e.g. CCIE / CCNP / CCDP / IPT).
  • Job Posting

    Oct 10, 2018, 9 : 34 : 40 PM

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