OPENTEXT - THE INFORMATION COMPANY As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital.
Be part of a winning team that leads the way in Enterprise Information Management.
OPENTEXT - THE INFORMATION COMPANY The opportunity :
The IT Technical Support Representative provides first-line support to OpenText employees ensuring delivery of consistent quality customer service across the organization.
You will assist users, including a large number of home office and remote employees, with the efficient and effective use of desktop applications and systems.
This is a fantastic opportunity to develop your experience in a customer focused environment and will suit someone with a genuine passion for technology and solving problems.
You are great at :
Help Desk support at the 1st & 2nd levels of the problem resolution process
Respond to employee questions regarding technology (PCs, printers, copy machines, fax machines, audio / visual equipment)
Assist with the continuous improvement of support methods for remote employees in order to uphold high levels of customer service across the organization
Ensure that end-users are notified of new techniques, time-saving tools, and other tips / info
Support of Active Directory as well as setup & administration of user accounts for all internal services (email, dial-in, corporate intranet)
Test new software for compatibility with the desktop & supported standard configurations
Record incident reports of significant and recurring problems in order to track the corrective action process
Procurement, setup & configuration, and disposal of equipment for employees as needed
What it takes :
Demonstrable customer service / IT experience
Proven skills supporting a highly distributed and mobile customer environment
Technical competence in MS Office and Windows 7 / 10 products
Experience with Active Directory and Exchange
Experience supporting iPhones and other handheld devices
Capable of handling a challenging, real-time environment
Excellent communications, interpersonal, and team-building skills
Microsoft certifications are definite assets
Diploma / degree in Computer Science, Information Technology, or related field