Practitioner Senior Service Associate -FTH Extension
IBM
QUEZON CITY, Philippines
32d ago

Data Management and Issue Resolution

  • Analyzes, inputs and processes employee data in the HR System to provide accurate and timely information to a variety of HR Services
  • Engages with end-user via email, calls / meetings with regards to complex queries or issues that require resolution
  • Collaborates with processors / practitioners for complex data management scenarios to address non-standard processing tasks
  • Provides services that relies on the processed employee data to meet the demand of the Service Level Agreement (SLA)
  • Provides solutions to issues brought up by the contact center or client
  • Business Controls

  • Reviews validity and completeness of requests
  • Provides the client with support and data for any internal and external audits. Ensure compliance to the client’s existing standards.
  • Implements internal control measures and conducts monthly compliance testing to ensure that processes meet business controls requirements
  • Process Documentation

  • Create, update and review documentation related to processing, reports and job aides used to manage data into the HR database
  • Business Controls

  • Reviews validity and completeness of requests
  • Provides the client with support and data for any internal and external audits. Ensure compliance to the client’s existing standards.
  • Implements internal control measures and conducts monthly compliance testing to ensure that processes meet business controls requirements
  • Country : Philippines

    Job Family : 26H - HUMAN RESOURCES DELIVERY

    Reference ID : 83296BR

    Date Posted : 02 / 22 / 2017

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