Quality Analyst
Acquire BPO Pty Ltd
4d ago

Job Description

Provides high quality assurance accurate judgment on audits and meet the required numbers, send critical call notifications and track sanctions, provide relevant feedback to agents through their evaluations, attends and facilitate calibration sessions, and send calibration minutes and variance reports.

Areas of Responsibilities :

  • Examines agent output and / or execution of prescribed processes through monitoring, review and evaluation to ensure compliance to established standardsIdentifies potential errors to prevent non-
  • compliance to prescribed processesRegularly conducts calibration sessions to ensure synchronization of evaluation methods and ratings with the established standards by the client companyFacilitates programs and initiatives as directed to encourage learning of quality standardsResolves client concerns with QA standardsCollaborates with Operations in administration of quality scores and responding to usual errors through planning of team-

    level interventions and rewards program to ensure high levels of quality

    Skills and Qualifications :

  • A College level preferred, in any fieldExcellent in business and computer skills using Microsoft Office Applications such as Word, Excel, and PowerPointFast learner, can follow instructionsHas a keen eye on detailsKnowledgeable with fundamental Email and IM etiquetteAnalytical and personableKnowledge in quality measureEfficient verbal and written communication skillsStrong leadership and teamwork attributesExceptional comprehension and listening skillsCan work in shifting schedules and holidaysWilling to start as soon as possible and be assigned in Mandaluyong CityFull-Time position(s) available
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