Mortgage Servicing Administrator
2d ago


Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Role Summary The role is mainly responsible in conducting detailed insurance review, overseeing all insurance-related activity, ensure that collateral’s property tax is paid accurately and in a timely manner (prior to due dates) to avoid penalties and mitigate potential losses on the commercial mortgage portfolio of Manulife. Responsibilities

  • Collection of Insurance Policies and Certificates
  • The role is responsible in contacting borrower’s via email or fax to collect up-to-date insurance policies for the entire mortgage portfolio and address inadequate coverage and lapses of insurance coverage.

    The role is also responsible in doing follow-ups and escalating unresponsive borrower to Toronto business unit.

  • Insurance Policies and Certificates Review
  • The role is conducting thorough review of insurance policies and certificates to ensure validity, accuracy and compliance with the terms of mortgage document.

    The role also escalates any noncompliance or lapses or inadequate coverage to Toronto business unit. The role includes inputting and updating data to the loan management system in terms of new and renewal insurance policy.

  • Reports Generation
  • The role is responsible in generating and reviewing reports generated on a bi-monthly, monthly, and quarterly basis. This reports includes branch / correspondent loans insurance expiration, past due follow-

    up, borrower name change, insurance escrow, watchlist query, and carrier rating. The generated is being used the reference for collection of insurance policies and certificates and review.

  • Escrowed Tax Bill Collection
  • The role is responsible in monitoring upcoming tax account due. The role is also responsible in collecting tax bills by contacting corresponding borrower or servicing agents, and checking taxing authority’s web site.

    Collected tax bills will the reference for tax disbursements.

  • Non-escrowed Tax Account Confirmations
  • As part of the annual review of our mortgage portfolio, the role is responsible in requesting evidence that taxes have been paid from the borrower directly or our Servicer or obtain evidence from the website.

    Once proof of tax payment is obtained, the role is responsible in reviewing this document, updating necessary information in the loan management system and uploads necessary documents.

    The role is also responsible in doing follow-ups and cascade to Toronto business unit in the event of non-compliance of borrowers or delinquencies in payment of borrower.

  • Escrow Reserve, Tax, Insurance and Invoice Disbursement
  • The role is responsible in reviewing disbursement request and advises Toronto business unit if document is not in good order.

    Once everything is in good order, the role will be responsible in preparing cheques to corresponding payee accurately and posting disbursement on the loan management system.

    Toronto business unit will review cheques to complete disbursement process to be release on corresponding payee.

  • Escrow Analysis
  • The role is responsible in completing annual escrow analysis after escrow tax disbursement has been processed. This will ensure that there will be sufficient escrow account balance on the next tax disbursement cycle.

    Once analysis is completed, the role will send advise to borrower or servicing agent for the new monthly constant.

  • Others
  • This role also includes performing of peer quality assurance review. And on an as needed basis, assist the Toronto business unit on handling mortgage servicing task, inquiries, and projects.

    The role will be also responsible for handling projects that will allow efficiency savings for Mortgage Servicing Team.

    Additional Details

  • The candidate must be willing to report at fixed day shift
  • The candidate must be willing to report in Diliman Quezon City
  • About Manulife Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers' needs first and providing the right advice and solutions.

    We operate as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.

    At the end of 2016, we had approximately 35,000 employees, 70,000 agents, and thousands of distribution partners, serving more than 22 million customers.

    At the end of 2016, we had $977 billion (US$728 billion) in assets under management and administration, and in the previous 12 months we made almost $26 billion in payments to our customers.

    Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years.

    With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

    Manulife is committed to supporting a culture of diversity and accessibility across the organization. It is our priority to remove barriers to provide equal access to employment.

    A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation.

    Information received regarding the accommodation needs of applicants will be addressed confidentially.

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