Operations Supervisor 1
Wells Fargo
Manila
7d ago

About Wells Fargo

Wells Fargo & Company (NYSE : WFC) is a diversified, community-based financial services company with $2.0 trillion in assets.

Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.

com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy.

With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No.

25 on Fortune’s 2017 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially.

News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.

About Enterprise Global Services

Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Operations, Risk Services and Knowledge Services.

EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website.

About the Department

Institutional Retirement and Trust (IRT) is a national leader in providing total retirement management, investment management, and trust and custody services tailored to meet the needs of institutional clients and their diverse workforce.

The RM Solutions team researches and completes and drafts client notification and sends to RM. The team will also make necessary updates to the Client Relationship Management (CRM) system

About the role

Responsible for the day to day operations of a team of specialists engaged in client support servicing. Duties include ensuring that service and productivity standards and goals are met, resolving escalated issues and inquiries, reviewing tracking and monitoring reports for items requiring action, training staff, distributing work, providing escalated approvals, balancing work load and quality control.

Trains and coaches staff. May make hiring decisions. Typically a first-line supervisor.

Responsibilities

  • Supervises, directs, leads, and evaluates employee performance within the processing department.
  • Compiles and generates monthly, quarterly, and annual reports as well as ancillary reports as required by management.

    Implement goals and initiatives as communicated by senior management to processing department.

    Analyze and suggest system changes to increase efficiency and productivity within the team.

    Coach and counsel team associates for peak performance.

    Provide feedback for performance reviews, promote team atmosphere within the group and other departments.

    Assist with the roll-out and training for new products, or policies and procedures.

    Market Skills and Certifications

    College graduate; completed Bachelor's Degree, any field

    Graduate of Finance / Accountancy / Banking preferred but not required.

    Solid US Retirement background. With relevant experience in supervising or coaching a team handling retirement management process / line of business.

  • At least 3 years client service experience; 1 year of leadership experience.
  • Amenable to work on the night shift.
  • APAC

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