Loan Servicing Specialist 2
Wells Fargo
Manila Philippines
8d ago

About Wells Fargo

Wells Fargo & Company (NYSE : WFC) is a diversified, community-based financial services company with $2.0 trillion in assets.

Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.

com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy.

With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No.

25 on Fortune’s 2017 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially.

News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.

About Enterprise Global Services

Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Operations, Risk Services and Knowledge Services.

EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website.

Department Overview

The Business Services team across locations provides processing and voice support and to enable a follow-the-sun delivery model for Wells Fargo that would help us service our customers faster.

Business Services teams perform bank operation processes across divisions of WF Home Lending, Wholesale Ops, Wealth & Investment Management (WIM), PVSI & Community banking.

About the Role

  • The Loan Servicing Specialist 2 is responsible for performing a variety of loan servicing tasks which may include reviewing loan disbursement requests;
  • processing disbursements; preparing loan demands and reconveyances.


  • Maintaining loan and disbursement files
  • Responding to routine customer inquiries
  • Coding and renewal processing
  • Preparing and submitting documents, data and records according to department procedures and government regulations
  • Handling payments for hazard insurance premiums, property taxes and other special transactions
  • Market Skills and Certifications

  • Completed at least 2nd year in college (no back subjects or incomplete requirements)
  • At least 2 years of relevant experience; with loan administration experience an advantage
  • Experience in home mortgage is preferred
  • Good team management skills, problem solving skills, time management skills
  • Must be able to adapt to assignments quickly. Ability to manage multiple tasks under pressure
  • Ability to manage time and meet or exceed all deadlines
  • Working knowledge of MS Excel, MS Word; Microsoft Access is preferred
  • Experience with MSP, Imaging and Content Management Platform (ICMP) and other mortgage related applications
  • Previous Risk and / or Analytical experience is an advantage
  • Good communication skills
  • Demonstrate strong negotiation, communication & presentation skills
  • Amenable to work on the night shift, shifting schedules, and holidays
  • Amenable to work in Mckinley Hill, Taguig City
  • APAC

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