Job Summary The Network Operations Supervisor will manage a team of network operations engineers operating in a 24x7x365 and supporting the global infrastructure of Teleperformance USA.
The Supervisor position is responsible for day-to-day supervisory functions of the Global Network Operations Team
Duties / Responsibilities This position maintains and ensures effective use of resources, prioritization of incident response, participates in incident resolution activities, acts as initial technical escalation for incidents, and helps the manager collect data for KPIs and team reports.
They are also responsible for maintaining high proficiency on the Teleperformance USA network. Qualifications : Bachelor's degree in Electronics Engineering, Computer Engineering, Information Technology or any related course.
Minimum of 5 years network operations or engineering experience
Advanced understanding and experience in VPN technologies and network protocols like BGP, OSPF, EIGRP
CCNP Routing and Switching Certification is a must. Preferably with additional certification and experience on Network Security, Data Center and Wireless technologies
Advanced experience in handling a wide array of Cisco platforms like routers, switches, firewalls and WLAN controllers
Preferably with experience in Talari or any SD-WAN platforms
ITIL certification is a must
Strong problem solving, analytical and troubleshooting skills
Effective verbal, listening and documentation skills in the English language
Experience in handling a diverse team of network engineers
Ability to function under a pressure and make quick and accurate decisions