As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation.
With over 30 years of industry-leading experience, Sitel’s 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries.
Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences.
Sitel is a subsidiary of Groupe Acticall. Visit www.sitel.com to learn more.
Summary of Primary Job Responsibilities
Responsible for the assessment, design, development, implementation and measurement of on-going leadership development programs, processes and initiatives.
Focuses on strengthening the competencies of current leaders and identifying / developing future leadership talent.
As a hands-on leader, the Leadership Development Manager is also responsible for facilitating training and mentoring / guiding trainers.
Education : 4-year college degree or equivalent directly related work experience
Experience target :
Five to eight years of solid comparable experience in training, including needs assessment, instructional design, train the trainer planning / implementation, program development, evaluation and delivery.
Strong background in management development and adult learning models and theories.
Practical experience utilizing a range of methodologies, including experiential learning, action learning and e-learning.
Knowledge / Abilities / Skills :
Exemplary facilitation and platform skills.
Excellent training and organizational development skills.
Superior interpersonal skills with the ability to establish and maintain relationships at multiple levels in order to accomplish organizational goals.
Demonstrates an understanding of adult learning theories.
Ability to consult and work collaboratively with field management to get buy-in and accomplish objectives.
Ability to prioritize, manage multiple projects, meet deadlines and adapt to shifting priorities.
Ability to identify opportunities for improvement and change.
Job Segment : Manager, Learning, Management, Human Resources, Customer Service