Job Description :
The IT Infrastructure Analyst follow variety of generally defined procedures under general guidance within functional disciplines such as network, server architecture, applications, technical service, etc.
Works independently and output is occasionally reviewed while in progress. Handles a variety of inquiries and develops solutions for moderately complex issues.
Solutions are often based on the review of prior practices and / or experiences in similar situations. Most complex problem solving may require the use of experience, analysis, and research to resolve.
Ability to Configure, Deploy, Install, Migrate, Order, Patch, Replace, Support & Triage Site Infrastructure as follows :
o WINTEL / LINUX NetPC, Standard & Process Windows OS computers
o Experience in networking : Ethernet, LAN / WAN, Firewall, RF, Routers Switches(Cisco), TCP / IP, VPN & Wireless
o Provide Active Directory Expertise for GPO management / ID / User / Group(Adds / Deletes / Changes / Acct. Maintenance), File Share / SQL Maintenance & Migration, & ADAS / Security Express Toolsets
Performs troubleshooting and diagnosis for office-based IT equipment including computers, networking devices, printers, and mobile devices.
Follows escalation procedures for additional support, as needed; Provides Standard and Local Application Support MS Office 365, Outlook Skype, McAfee, etc.
Manages site ITSM queues and Change Requests, Site Telecom, & PC / Server Vulnerabilities
Attends and or facilitates mandatory technical, regulatory, legal and safety meetings and training activities and complies with requirements for IT
Maintains Site Technology Auditing & Security Hardening Standards Ad Hoc Scanning, Consultation & Remediation
Facilitates interactions and escalations with appropriate groups
Suggest and implement continuous improvements of processes and Lean Six Sigma / Just do it project / s coordination
Actively participates in relevant corporate programs / initiatives, complies with professional and quality standards, complies with corporate policies and procedures, and acts in a manner consistent with 3M’s values and ethical standards
Executes other duties that may be assigned
Bachelor's degree in Computer Science, Information Technology, Computer Engineering or related field
Good computer skills, knowledge of software / hardware configuration.
Experience in telecommunications including Cisco hardware and software configuration, routing and switching, LAN / WAN troubleshooting
Knowledge of Microsoft Operating Systems and Microsoft Office products
Experience with pc and user account setup in Microsoft Active Directory in order to onboard new devices and workers
Detail oriented, self-directed and have strong independent problem-solving skills.
Good interpersonal, coordination, and analytical skills in order to provide single-point-of-contact onsite IT support.
Able to work independently and without a need for direct supervision; Able to handle non-routine and difficult inquiries.
Adapts to situations and applies analytical skills to drive towards problem resolution; Able to meet timetables and complete task assignments on-time.
Able to communicate well in spoken and written English
Off hours, weekend or holiday work may be required
Cisco trained or certified
Experience in telecommunications including Cisco hardware and software configuration, routing and switching, LAN / WAN troubleshooting and IP Telephony.
General knowledge of Microsoft Active Directory
Experience with IP telephony