Service Delivery Manager
Accenture
Cebu, Philippines
4d ago

Job description

  • Define / develop / and implement ITIL process and governance structure around incident, problem and change management structure / processes in the delivery unit.
  • Establish policies, standards and plans based on industry standard methodologies viz ITIL, CMMI and ISO20000.

  • Attend client’s and projects Service management governance meetings.
  • Prepare weekly monthly service management reports both for SLA compliance and efficiency improvement.

  • Ensure the organization meets its targets on delivery metrics
  • Enforce the need for continual improvement across all projects
  • Perform delivery excellence reviews on engagements to identify risks and issues early on
  • Coach and support projects in implementing delivery and management practices
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