Travel Consultant - with GDS Experience
The Emirates Group
Philippines
8d ago
  • Successful completion of initial training program as well as any concurrent training related to the job role - Answer all calls and emails assigned to the skill set trained for -
  • Booking and ticketing as per the Leisure Travel Customers - Troubleshoot and liaise with suppliers for non air transactions -

    Be able to analyze travel-related data and provide analysis and intelligence to customers - Identify potentially fraudulent transactions that impact the business bottom line based on known red flags -

    Acts on crisis management during untoward incidences pertaining to any product sold by the department. - Be able to manually construct fares and add applicable taxes and surcharges and mark ups as necessary on a per transaction basis for flights, hotels, and other products.

  • Be able to be competent in selling the following products to customers via email and calls to customers from dnata. - Be able to achieve all agreed metrics for the line of business.
  • Applicants must be willing to work and relocate to Clark, Pampanga. - Applicants must be a Filipino citizen or have a relevant residence status -
  • Candidate must have a Bachelor’s Degree or attended / completed at least 4 years of college course preferably Tourism or any Travel related courses.

  • Minimum three years travel industry experience, either from a BPO which is travel related, or from an actual travel agency.
  • IATA certification is definitely a plus in Basic or Advanced Standard Fares or ticketing - Experience in handling leisure travel reservations.
  • Experience in at least one GDS and its native environment. - Must display competencies in sales and customer service skills -
  • Must have a minimum of 30 WPM typing speed - Advance skills in MS Office Applications specifically Word and Excel. - Superior customer service skills with previous training in this category (preferrably with certificates) -

    Strong international routing knowledge and well versed in world geography. - Knowledgeable in the travel industry terms and concepts.

  • Above average mathematical competencies Attractive Salary package and Great Benefits awaits SUCCESSFUL applicants. Location is in Clark, Pampanga.
  • Relocation Allowance and Accommodation is provided if you are residing outside of Pampanga.

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