MNL - Shared Services - IT User Administrator
Aurecon Group Brand (Pte) Ltd
Manila
12d ago

Categories : Information Services

Key Responsibilities :

  • Process new starter account by running a script
  • Process leavers accounts by running a script
  • Maintaining starter and leaver records for history and reports.
  • Process location / job change
  • Activating Office 365 licenses
  • Linked ADGM HC / AD account maintenance
  • Creating distribution groups
  • Giving access to shared mailboxes within Office 365
  • Paper Cut printer clean-up management
  • Name changes
  • ADGM photo import
  • Third Party Contractors on site setup
  • Rehires
  • Active Directory maintenance when required
  • Lync activated and enabling enterprise voice
  • Trouble shooting locked accounts and connection problems
  • External parties accounts clean up and reporting
  • AME signature software faults
  • Understanding Aurecon security policies regarding user account access
  • Maintain Service Now Incidents and Tasks queue for User Admin Group
  • Following Service Now KB articles
  • Attending regular meetings with your reports
  • Maintaining regular contact with customers and line managers to attain necessary information and provide updates on progress of IT related issues
  • Contribute to Aurecon’s workplace culture through the development, review and promotion of Aurecon Values
  • Other duties as requested from time to time by your direct reports
  • Knowledge and Skills

  • Strong customer service orientation
  • Excellent communication skills, both written and verbal.
  • Excellent skills in managing time, setting priorities, planning and organising
  • Ability to provide mentoring, guidance and training to less experienced staff
  • Demonstrated competence in conceptual, analytical and problem solving skills
  • Strong attention to detail
  • Ability to liaise with all levels of the organisation
  • Basic Troubleshooting skills
  • Knowledge of relevant software computer applications and equipment
  • Key Qualities

  • Active participant in demonstrating the Aurecon Values and Behaviours.
  • Cultural sensitivity
  • Diplomacy
  • Achievement oriented
  • Genuine interest in the development of themselves and others
  • Key Performance Measures

  • Meet expectations of agreed KPIs and SLAs
  • Maintain a high level of customer service measured through benchmarked customer satisfaction
  • Uphold all Aurecon policies, procedures, values & behaviours
  • Desired Qualifications and Experience

  • Tertiary qualifications in IT support
  • ITIL qualified preferred
  • Advertised : 06 Jul 2018 AUS Eastern Standard Time

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