Process Management and Audit
Accenture
Manila, Philippines
7d ago

Job description

Perform and conduct quality review on items processed by analysts in accordance to the sampling population agreed between the client and Accenture.

Empowered to provide immediate feedback to analysts that have error trends or have been incurring errors above the normal range

  • Be the subject matter expert in the market they support.
  • Perform and conduct quality review on items processed by analysts in accordance to the sampling population agreed between the client and Accenture.
  • The quality analysts are empowered to provide immediate feedback to analysts that have error trends or have been incurring errors above the normal range.
  • Ensure quality queues are managed and kept green.
  • Do analysis of quality errors and provide feedback to the analyst to ensure that performance is maintained.
  • Support Training, Operations and Policy teams in running initiatives to improve performance of the team.
  • Raise challenges and share ideas with the client on how to make the process better.
  • Be proficient in reporting and analyzing data.
  • Flexible to work in a 24 by 7 environment.
  • Apply
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