Digital Instructional Designer Designer, Instructional TeleTech is seeking a seasoned Designer, Instructional to join our Customer Management Services team! The Instructional Designer department at TeleTech serves a critical role in the business understanding the internal and external customer needs and then interpreting and transforming them into training and resources that serve to onboard and up-
skill the employees working in that field. This means that the training being delivered has a direct impact on the productivity and the services delivered to our clients worldwide.
What you’ll be doing : This role will also be responsible for the design, development, delivery, management and measurement of a client knowledge base.
This exciting role uses the latest technology to ensure contact center associates are able to deliver the best experience to their customers.
What you’ll bring to us :
learning, instructor-led, and blended approach education and guidance
What skills you’ll need :
Who We Are : TeleTech is a pioneer in customer experience, engagement and growth solutions. Our 40,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.
We utilize a holistic approach, applying solutions from our four customer experience segments Consulting, Technology, Care and Growth to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business.
Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.
Our Care organization utilizes an integrated platform of people, process, and technology leveraging more than 30 years of best practices to build customer value.
Simply put, our Care team has a legacy of success. The Senior Project Manager is a key part of this team, and will impact our global operation as part of a world class team of professionals. What We Offer :
LI-IG1 Lead Everyday w Do the Right Thing w Reach for Amazing w Seek First to Understand w Act as One w Live life Passionately
Notice to external Recruiters and Recruitment Agencies : TeleTech does not accept unsolicited headhunter and agency resumes.
Headhunters and recruitment agencies may not submit resumes / CVs through this web site or directly to any employee. TeleTech, and any of our subsidiaries, will not pay fees to any third-
party agency or company that does not have a signed agreement with TeleTech.