HR Technical Champion
GHD, Inc
Cebu City, Philippines
8d ago

GHD is looking for HR Technical Champions to join our Shared Services team based in our Cebu office. Reporting to the HR Business Improvement Manager, you will be accountable for ensuring all client needs are met within the SLA of the services contracted and monitoring and reporting on Quality.

Work schedule : 12pm 9pm / 9pm 6am

Core functions of the role include :

  • Monitor and assign workload efficiently and effectively to other team members
  • Monitor phones and ensure all calls are handled efficiently and effectively

    Track workload to ensure all SLA’s are achieved

    Track monitor and report on breaches and incidents (including quality)

    Serve as primary liaison and escalation point between clients and team

    Provide guidance with the handling of client issues or concerns that are of a more challenging nature

    Provide training and mentoring of new team members / People Teams

    Prepare system and process instructions and documentation as required

    Ensure smooth handover shift to shift

    Undertake tasks as assigned to you within HCM system

    Assist on other tasks or projects as required

    To be successful in the role you will ideally have :

    Service delivery orientation

    Well-developed communication skills both oral and written

    Ability to work under pressure, plan and prioritise workload

    Display Initiative and problem solving ability

    Ability to learn from mistakes and adapt to future situations

    Ability to balance multiple projects / initiatives running concurrently

    Proven experience in achieving deadlines

    If you are ready for your next challenge, please apply now via the link below.

    Candidates must be fluent in English and be a Filipino citizen or have the right to work in the Philippines.

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