Front Desk Agent - Executive Level
Marriott International, Inc
Manila, Philippines, Philippines
1d ago

Posting Date Apr 26, 2018

Job Number 18000V17

Job Category Rooms and Guest Services Operations

Location Manila Marriott Hotel, Manila, Philippines VIEW ON MAP

Brand Marriott Hotels Resorts / JW Marriott

Schedule Full-time

Position Type Non-Management / Hourly

Start Your Journey With Us

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels , Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly.

As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-

crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world.

JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-

workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment.

Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Job Overview

Serves as a front desk agent for club Level and VIP guest. Task and area of concentration will include the Food and Beverage service at the Club Lounge.

Duties and responsibilities at the desk include, but are not limited to, Check In, Check Out, Travel & Tours, Basic Business Center Services, and assisting guests with any concerns with their stay in the hotel.

Food and Beverage duties include compliance with LSOPs for the Club Lounge operations and to ascertain all Marriott Brand Standards are adhered to.

Enhance learning, knowledge and work experience through multi-tasking, cross-training and relieving co-associates in the other departments as directed by the manager.

Respond to Performance Evaluation in a positive manner and takes action on feedback in a constructive way.

DUTIES & RESPONSIBILITIES

Food and Beverage

Monitor club lounge for seating availability, service safety, and well being of guest.

Complete opening duties, including setting up necessary supplies and tools, and ensuring work area are clean and everything is in working order.

Clean and reset tables after guest depart.

Forecast additional meal requirements and communicate special requests to the kitchen.

Anticipate and communicate replenishment needs promptly, ensuring no shortages throughout scheduled presentation time.

Bus and wipe down tables in club lounge.

Check in with guests to ensure satisfaction with food and beverages.

Direct final breakdown tables in club lounge according to service offerings.

Secure liquors, beers, wines, coolers, cabinets, and storage areas.

Brew daily coffees.

Mix and serve alcoholic beverages to guest in accordance to company standards.

Prepare and serve hot beverages (drip coffee, tea, cappuccino, espresso etc).

Issue, open and serve wine / champagne bottles.

Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment, restocking items, and completing daily cleaning checklist.

Document pertinent information in department logbook.

Complete scheduled inventories (e.g. opening inventory) of supplies, food, and liquor, to check stock and requisition necessary supplies.

Requisition all necessary supplies, transporting supplies from storeroom to bar set-up area as required.

Wash all coffee and beverage dishes and serving utensils as needed.

Check quality and set up designated bar stock and supplies by using checklist.

Stock ice, glassware and paper supplies.

Maintain cleanliness and condition of bar, bar unit, tables and other tools.

Club Lounge Desk

Process all check-ins and check-outs as per LSOPs.

Activate room keys using electronic key machine (vingcard) and reissue new room keys to guest as necessary (e.g lost key) by verifying guest identity and using electronic key machine.

Assign room according to guest request and preferences whenever possible.

Advise guest for any messages.

Accommodate request for room changes when possible.

Pre-register designated guests prepare key packets.

Respond to and process and complete Virtual Concierge request in a timely manner to ensure guest satisfaction and fully maximize Virtual Concierge potential.

Respond to special request from guest / residents with unique needs.

Identify and explain room features to guests (e.g, use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry service.

Process all travel and tour inquiries as per LSOPs.

Supplies guests with directions and information regarding property amenities, services and hours of operation, and local areas of interest and activities.

Assist guest in basic business center services such as faxing documents, laser printing, scanning, etc.

Contact appropriate individual or department (e.g Bellman, Front Desk, Housekeeping, Engineering, and Security / Loss Prevention) as necessary to resolve guest call, request, or problem.

Follow up with guest to ensure their request or problems have been met to their satisfaction.

Develop and maintain positive and productive working relationship with other employees and departments.

Support all co-workers and treat them with dignity and respect.

Partner with and assists others to promote an environment of teamwork and achieve common goals.

Handle sensitive issues with employees and / or guest with tact, respect, diplomacy, and confidentiality.

Cash Handling

Strictly follow the Blind Drop Procedure during cashiers closing and accurately reports financial statements at all times.

Other

Performs other duties as assigned to meet the business need.

Skills and Knowledge : Physical Abilities

Physical Abilities

  • Ability to move, lift, push and pull trolley containing food & beverage items from store room or kitchen to club lounge
  • Proper tray handling and serving techniques
  • Bartending techniques and basic food preparation
  • Education or Certification

    Potential Career Opportunity and Progression :

  • Front Desk Supervisor Executive Level
  • Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

    Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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