Temporary Learning Delivery Project Manager
TeleTechis helping organizations transform the customer experience.
The world has changed. Disruptive technologies, social media, demanding customers, and an interconnected global economy have altered the face of business forever.
To compete, companies need to be smarter, faster, and more agile. They need the ability to deliver seamless, effortless experiences for their customers while providing strong returns to their shareholders.
To navigate this complicated and uncharted new world, brands need a partner with experience. TeleTech helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement.
We hire only high performing, highly qualified and passionate people to help us to build exceptional customer experiences.
What it means to be a Learning Delivery Project Manager
The brands that lead in customer engagement all have a commitment to culture that goes far below the surface. Each of these organizations has a systematic approach to training, rewarding and continuously reinforcing their focus on the customer that permeates everything they do.
The Learning Delivery Project Support team brings together its customer-centric methodology with innovative learning and organizational techniques to provide clients with the strategy, curriculum, training, coaching, social collaboration, knowledge management and technology needed to build a company that consistently delights the customer and the employee while delivering value to the enterprise.
We partner with our clients to bring people, process and technology together to turn one-off tactics into an operational program embedded with long-
term strategies and goals.
The Project Manager supports customer engagements within TeleTech’s Learning Delivery structure.
The Project Manager will be responsible for all project management functions from a learning and performance perspective associated with Client Launches / Client Ramp-
up activities and associated deliverables. The Project Manager partner with clients regarding training resources / processes and will serve as liaison with our clients, ensuring communication related to project milestones, soliciting contribution from matrix resources and collaborating with other stakeholders / resources as needed to effectively drive projects to successful outcomes.
What the role really does
Serve as primary liaison on launch / ramp initiatives, proactively identifying risks and identifying solutions to challenges related to the delivery of learning solutions.
aides in compiling and distributing requested data regarding training attrition, training attendance, etc. Follows progress of attrition classes for programs and works with corporate team to prevent over commitment of resources.
What we’re looking for
Additional Specific Duties & Responsibilities :
Notice to external Recruiters and Recruitment Agencies : TeleTech does not accept unsolicited headhunter and agency resumes.
Headhunters and recruitment agencies may not submit resumes / CVs through this web site or directly to any employee. TeleTech, and any of our subsidiaries, will not pay fees to any third-
party agency or company that does not have a signed agreement with TeleTech.