Specialist, WFM Administration
Metro Manila
6d ago
  • Specialist, WFM Administration POSITION SUMMARY To carry out processing of IVR Correction logs; TeleTech Service Desk tickets;
  • TextBlast; Weather and Contingency monitoring and reporting and other related data in an accurate, timely and professional manner.


  • System Maintenance : Maintain accurate data in reporting and tracking systems such as Center Point, Oracle HRMS, Kronos, eWFM, and CMS Supervisor.
  • Training : Assist with training of new GWFM Absence Line employees.They should attend other training sessions to increase their knowledge and understanding of call centre fundamentals, telephony concepts, reporting, RTM etc.
  • Systems Knowledge : Actively maintain and continuously improve knowledge of all relevant procedures and systems including a strong grasp of Excel, call centre statistics and telephony concepts.
  • Time Management : Prioritize and manage tasks to ensure they are completed within set time frames and responsibilities are carried out in an efficient manner.
  • Special Projects : Undertake special projects that are frequently assigned in a timely and complete manner.
  • Vision and Initiative : Strive for continuous improvement on a personal, departmental and company level. Support TeleTech’s Values, vision and business objectives in both words and actions and contribute positively to the maintenance and development of these goals.
  • Are able to create work instructions by using vision and initiative.

  • Adheres to all company values, policies and procedures, and ensures TeleTech’s policies and procedures are administered honestly, consistently, and with sound judgment.
  • Notice to external Recruiters and Recruitment Agencies : TeleTech does not accept unsolicited headhunter and agency resumes.

    Headhunters and recruitment agencies may not submit resumes / CVs through this web site or directly to any employee. TeleTech, and any of our subsidiaries, will not pay fees to any third-

    party agency or company that does not have a signed agreement with TeleTech.

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