Workforce Specialist - IDM - Temp / Intern NEX Position Purpose
Responsible for the creation, maintenance, and termination of login IDs, including but not limited to Avaya, Cisco, NICE, and client specific applications.
Work in conjunction with Operations, Training, Quality, GWFM, Talent Acquisition, and Human Capital to ensure that new hires and transferred employees can access a variety of systems at the start of their employment and / or transfer to a new program
Complete maintenance tasks on logins such as password resets and profile changes along with ensuring that access of terminated or transferred employees is removed at the time of termination or transfer
Expected to have a strong understanding TTEC’s policies and procedures to ensure that the expectations of TTEC and our clients are achieved effectively and efficiently.
Job Qualifications Skills, Knowledge & Abilities :
Ability to read, analyze, and interpret assigned tasks using critical thinking skills and strong attention to detail
Excellent written and verbal communication skills with the ability to effectively communicate and interact with all levels of personnel within the organization, including presenting information and responding to questions from internal and external customers
Ability to identify and properly handle complex issues
Skill in establishing and maintaining effective working relationships with a diverse population
Advanced knowledge of Microsoft Excel, Word, PowerPoint, Access, Outlook, and other programs as required
Advanced analytical and problem-solving skills
Able to work independently with efficient time management skills
Advanced knowledge of TTEC technologies such as SharePoint, Centerpoint, CMS Supervisor, Mosaic, and Locus
Demonstrated time management and multi-tasking capabilities with a sense of urgency in a fast-paced, ever changing environment
Required to be able to transfer learned knowledge to others within the team, as a Subject Matter Expert (SME)
Ability to exercise initiative and judgment as well as make decisions within the scope of assigned authority
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