Supervisor, Business Analysis
30d ago


Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Summary : This position works closely with Management and Operational teams in evaluating business information systems, providing innovative IT solutions and preparing requirement specification.

Works with business heads to identify system needs, analyze and assess impact of changes in business and provide advice on possible remedies.

Provides commercial advice to management on costing and profitability analysis of the system changes. Liaises with systems development teams (local and regional) and business users to ensure effective communication and better understanding of business requirements / production findings.

Provides guidance and coaching to other business analysts.Perform security administration of Manulife systems. Responsibilities :

  • Gather and analyze business requirements (new, change requests and production support)Scope and Complexity increases as grade level increases
  • Co-ordinate the preparation of user specifications with business users.
  • Identify the gaps and impact of the project and propose feasible solutions prior to implementing the project.
  • Conduct impact analysis on application changes to ensure that appropriate solutions are defined
  • Apply change management principles where appropriate in the process to effectively deliver solutions.
  • Develop user acceptance test strategy, co-ordinate the development of test plans with business users.
  • Conduct user-acceptance testing phase and manage with good change controls.
  • Act as a liaison between the business users and IT team on business and system issues.
  • Assist in the coordination and management of projects from scoping of requirements to implementation.
  • Continuously find ways and means to improve business process ,
  • Work jointly with user departments to provide quality customer service.
  • Ensure practicing appropriate vendor management coordination with external service / product providers as per agreed SLA
  • Perform production systems support for business units as needed (e.g., reconciliations)
  • Perform process documentation and analysis whenever necessary.
  • Provide backup support to other analysts BA Head as needed
  • Minimum Qualifications :

  • Graduate of Engineering, Math, Business Administration, Computer Science or other related fields
  • Three years or more work related experience gained from an insurance or financial services company
  • Preferably with knowledge in Project Management
  • Preferably with basic knowledge in SQL and or PL / SQL
  • Excellent customer service orientation
  • Good communication and interpersonal skills
  • Personal qualities of integrity, credibility and strong work ethic
  • About Manulife Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers' needs first and providing the right advice and solutions.

    We operate as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.

    At the end of 2016, we had approximately 35,000 employees, 70,000 agents, and thousands of distribution partners, serving more than 22 million customers.

    At the end of 2016, we had $977 billion (US$728 billion) in assets under management and administration, and in the previous 12 months we made almost $26 billion in payments to our customers.

    Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years.

    With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

    Manulife is committed to supporting a culture of diversity and accessibility across the organization. It is our priority to remove barriers to provide equal access to employment.

    A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation.

    Information received regarding the accommodation needs of applicants will be addressed confidentially.

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