No one knows the book more than the Store Manager. The alpha knows what it’s like to lead a hungry pack quietly into the night, guiding them safely out of harm's way.
It’s the whole pack or none at all. That is his motto.
Mentors and coaches Wing Experts. Consistently enforces policies by prompt issuance of corrective action against erring employees.
Sets and maintains high performance standards for self and others that support Company’s strategic plan and holds self and other Team Members accountable for achieving results.
Works on Team Members’ involvement on short or long-term store or company goals thru effective shift huddles, and individual coaching.
Maintains a physical work environment that contributes to the well-being of others.
Uses company resources with the same care and efficiency as one’s own possession.
Makes suggestions for increasing the effectiveness of changes, systems and results.
Completes all work according to procedures and standards to achieve results and prevent losses.
Store’s sales growth and consistent improvement of bottom line result is attributable to excellent shift management.
Zero or controlled equipment downtime and zero accident during shift.
Proactively reports mistakes, rework or recurring issues, breakdowns, inefficiencies and variations from established systems and processes.
Store audits fall within acceptable rating of nothing below 85%.
Responds to change with a positive attitude and willingness to learn new ways to accomplish work activities and objectives.
Demonstrates the following traits at all times : genuine personal warmth, emphatic skill, an optimistic, upbeat attitude, team orientation and conscientiousness.