Position Description : KEY RESPONSIBILITIES
When assigned to projects :
Provide timely and accurate support to Project Managers in adherence to the Service Level Agreement (SLA) agreed between the BMSS France Team and the Project Manager.
Your general responsibilities include the following :
Ensure the completeness of the transition of services.
Maintain the tools used in monitoring and controlling the transition and go-live progress.
Understand the project services and tasks.
Document project processes and procedures.
Proactively manage risks, issues, constraints of services.
Proactively learn the skills required to execute tasks.
Identify possible process improvements.
Escalate and help resolve critical items.
Provide cross-training to new-joiners and back-ups to ensure business continuity.
Establish and maintain good working relationships with project managers, onshore counterparts and other stakeholders.
Become Subject Matter Expert in your area of work.
Ensure availability during business hours.
When assigned to a project outside BMSS France, you will carry out tasks in accordance to the Terms of Reference (TOR) provided.
What you can expect from us : Build your career with us.
Build your career with us.
It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change supporting our clients’ digital journeys and offering our professionals exciting career opportunities.
At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership.
All of our professionals benefit from the value we collectively create.
Be part of building one of the largest independent technology and business services firms in the world.
Learn more about CGI at www.cgi.com.
No unsolicited agency referrals please.
CGI is an equal opportunity employer.
Skills : Client Relationship
Communication (Oral / Written)
Performs Well Under Pressure
PresentationSkills / PublicSpeak
Problem Solving / DecisionMaking