Position Summary : The Global Service Bureau Specialist will be responsible for the accurate set-up, maintenance and enrichment of Standing Settlement Instructions in ALERT and the generation of reports for clients.
The role requires the highest level of attention to detail where the Associate should be able to accurately capture and transfer information and instruction from clients to our system;
able to see through the data, compare this against information sent by the client, pinpoint missing mandatory information and identify non-
compliant data vs validation rules. As assigned by the Leads, the GSB Specialist will be involved in managing huge projects where he / she will 1) perform project scoping to determine capacity requirement based on client’s volume 2) determine turnaround time target 3) negotiate with internal and external parties on reasonable turnaround time commitment 4) communicating with internal and external parties on project progress, issues encountered and coming up with mutually agreeable solution to address issues 5) ensuring client satisfaction during and after the completion of each project.
Specific Responsibilities :
Actively manage multiple ALERT-related projects taking responsibility for meeting required turn-around time and with the highest level of accuracy
Assess the volume and quality of the data received from clients
Actively communicates with clients to clarify potential issues and secure missing mandatory information
Negotiates with client to agree on a reasonable turnaround time to complete the project
Prepares a Statement of Work for billable tasks
Performs the data upload of Standing Settlement Instructions (SSI)
With appropriate authorization from clients, responsible for the maintenance of client’s SSIs in ALERT
With the Quality Data Initiative :
Conducts a thorough review and analysis of the SSI of existing clients against the industry and changing market validation rules
Highlights and recommends areas for improvement to enable client to achieve acceptable compliance rates
New client training specific to the collection of SSI data and transfers said data in an acceptable template (Data Collection Form)
Responds to client requests with regards to Global Service Bureau services
Manage assigned cases in Salesforce, make the necessary updates on the case, works with the client in confirming closure of the case
Adheres to agreed quality standards in executing all assigned tasks, ensures 100% compliance to Information Security and Client Confidential Information policies of the organization
Responsible for generating various reports for clients (Brokers, Investment Managers, and Custodians) including benchmark reports, data quality initiative reports, etc.
Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately
Leadership Competencies for this level include :
Accountability : Demonstrates reliability by taking necessary actions to continuously meet required deadlines and goals.
Global Collaboration : Applies global perspective when working within a team by being aware of own style and ensuring all relevant parties are involved in key team tasks and decisions.
Communication : Articulates information clearly and presents information effectively and confidently when working with others.
Innovation and Creativity : Thinks boldly and out of the box, generates new ideas and processes, and confidently pursues challenges as new avenues of opportunity.
1-3 years experience with data entry and customer service a plus
About DTCC : With over 40 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry.
From operating facilities and data centers around the world, DTCC automates, centralizes, and standardizes the processing of financial transactions across the trade lifecycle and mitigates risk for thousands of institutions worldwide.
At DTCC we value on our clients' interests and partner to deliver superior results with excellence and innovation and lead with integrity.
We proactively develop your potential and invest in your career.