Associate Customer Care Agent, Diabetes
Taguig City, National Capital Region, Philippines
3d ago

Careers that Change Lives

Medtronic’s products are designed to relieve pain, restore health, and extend life. They work in and for the human body, enabling people to live longer, healthier lives.

Calling all nursing / healthcare graduates to make a positive impact and to bring back the smiles on the faces of people suffering from Diabetes.

Use your passion for nursing and patient care to provide excellent customer service.

A Day In the Life :

Provide front-line care center support to patients and handle escalations from patients, as applicable by using dynamic communication skills to identify patient’s unmet needs and utilizing effective objection handling techniquesPartner with assigned internal and external stakeholders to meet care center need for patients, meet individual needs of Health Care Providers(HCP) and patients in assigned territories.

  • Monitor and intervene with at risk patients when necessary
  • Monitor Helpline call activity, product ordering information, online learning activity, Care Link Date to identify patients that may need additional support and direct to appropriate group for intervention
  • Measure patient outcomes by monitoring patient retention, patient learning metrics, quality scores and customer satisfaction ratings
  • Testing and conducting proof of concept sessions with patients to build web and mobile interactive solutions
  • Must have- minimum requirements

  • Requires a University Degree; preferably in nursing / bio-medical science
  • Fresh graduates are highly encouraged to apply
  • Excellent communication skills
  • Self motivated and positive
  • Nice to Have

  • Experience in customer care, helpline or patient support role
  • Experience in healthcare industry
  • Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.

    We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

    We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team.

    Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

    Create and manage profiles for future opportunities.

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