Analyst, Operations
Concentrix Corporation
Quezon City, NCR,PH
8d ago

Roles & Responsibilities

  • Provide floor support, learningsessions, coaching & feedback to agents (Subject Matter Expert).
  • Assists in driving metrics of theteam
  • Monitor closure of service levelsregularly.
  • Ensure prompt escalations to TeamCaptain.
  • Supervise team in the absence of theTeam Captain.
  • Monitor performance and qualityscores of team.
  • Take production calls as well asescalated calls.
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