Specialist 1, Order Processing
Vertiv Co
Mandaluyong, Manila
1d ago

PrimaryDuties and Responsibilities : KRA 1 : Functional Expertise Definition : The core duty of the individual that demonstrates and effectively applies depthand breadth of knowledge and skill in a technical or functional area inobservable and measurable terms.

1. Processes all single phase UPS orders fromregion assignment within the required turnaround time of not exceeding 24hours.

2. Processes Special Order Requirements such as DP Manual Entry ordersand Transfer Orders 3. Reviews Project Registration Details in Partner Portaland releases the order for processing 4.

Processes after-invoice adjustments ina prompt manner to avoid unnecessary credit hold to customers. 5. ProcessesReturn Good Authorization in a prompt manner to avoid unnecessary credit holdto customers 6.

Uploads Sales Documents in PartnerWeb (e.g. Purchase orders,proposals, tax exempt certificates, etc) 7. Assists in completing VendorQuestionnaire Forms 8.

Manages the CSG, Fax or PO mailbox by ensuring allrequests for quotation, purchase orders or technical queries are addressed orassigned a contact person KRA 2 : Customer Commitment Definition : Value-

addingactivities to provide insightful interface, improved relationships andcommitted partnership with and for the customers.

Successful delivery of thisKRA is determined from the perspective of the customer in relation to businessresults. 1. Identifies customer needs through communication and probing.

2.Creates solutions to customer problems. Provide sound recommendations to theirqueries. Provides resolution the first time.

3. Assists customers in handling,servicing, follow-up, communication and closure of issues. 4. Completesworkload on time.

Monitors if transactions are processed in a timely manner. 5.Implements error-proofing method to ensure all transactions done are accurately6.

Participates in conferences calls, meetings and discussions with customers.7. Adheres to shift schedules and attendance expectations to ensure consistentsupport to customers and a balanced workload for peers 8.

Coordinates withother teams / support to complete the request of customers. 9. Responds to all orderinquiries from Management, Manufacturing, Traffic, Material 10.

ReviewsCullinet reports to monitor sales order progress, backlog, identify orderdelays, shipment holds, and contract and credit holds, and take necessary stepsto notify customers.

11. Performs a variety of Administrative Support to FDOSales Representatives KRA 3 : Internal Communication Definition : Effective useof communication and information sharing using the appropriate channels / medium.

Provides activities that allow exchange and relay of opinions and insightsnecessary in the conduct of business. 1. Records and submits periodic and / orquarterly transaction records, log sheets and / or trackers.

2. Plans, executesand manages own workload and projects in cooperation with line leaders. 3.Participates in team meetings.

Huddles and information cascades. KRA 4 : Continuous Improvement Definition : An ongoing effort to improve products,services, or processes, and the integration of these improvements to standardprocesses and protocols can be applied in a micro (Individual improvement)or macro (organization-

wide) level. 1. Identifies problems areas and sources,offers possible solutions and escalates to line leaders / seniors when necessary2.

Completes personal individual development plan and implements agreedtraining / development activities. 3. Assists in identifying any processimprovements related to order processing cycle 4.

Assists in keeping up-to-datesupport processes documents, initiates and apply changes to process documentswhen needed. KRA 5 : Team Support and Development Definition : Individualcontribution to further team effectiveness and development towards betterefficiency, productivity, support quality and quality of work life.

1. Activelyparticipates in team activities and initiatives. 2. Fulfil other reasonableduties and projects as required. 3.

Serves as back-up for next level similar orrelated function for business continuity. 4. Serves as point-of-escalation forproduct-

specific technical / procedural queries from peers and junior members. 5.Provides work direction and guidance to junior employees when needed 6.

Assistin conducting training of new associates 7. Assist on facilitatingcross-training of other team members 8. Participates on different activitiesinitiated by the Business Unit and Team to promote work life balance andeffective team

Background / Experience Required : Education :

  • Bachelor’sDegree of any 4-year course. Job Related Experience :
  • 2-year experience inCustomer Service
  • 1 year experience in Order Management
  • 1 year experience inBack Office Support Specific Knowledge / Ability :
  • Must have extensive knowledgeand be able to comply with all internal policies.
  • Must review all orders toensure they are in compliance with sales policies, pricing, and contractualagreements.
  • Very good attention to detail, follow-up, extreme sense ofurgency and perseverance.
  • Resolve Internal and External customer issues in atimely and professional manner.
  • Strong communication and organizationalskills.
  • Ability to resolve conflict expeditiously under intense scrutiny ofthe Sales Force and management.
  • Keen attention to the Sales Force’srequirements, needs, wants etc. is mandatory.
  • Ability to work in a fastpaced, high-pressure environment, and provide timely and accurate follow up toinquires.
  • Ability to perform all duties with the least amount of supervision.
  • Time management and strong Interpersonal skills.
  • Strong Team Effortmentality.
  • About Vertiv

    At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup.

    We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments.

    With $4.4 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

    Whether you’re an established professional looking for a career change, an undergraduate student exploring options or recently received your MBA degree, you’ll find a variety of opportunities at Vertiv.

    Explore them now and join our team of 19,000 employees in making the future of our customers’ business possible.

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