Position Summary : The Assistant / Associate Manager Account Coordination role is focused on serving global priority accounts of EY (multiple defined accounts and / or clusters) and can be specialized to a specific community (consisting of a sector or geography).
The role requires the incumbent to proactively develop relationships with the global EY teams serving these accounts. This includes anticipating future Account and sector trends, identifying global revenue generation opportunities, and leading the definition of strategies and solutions to capture revenue.
This individual collaborates with account and sector leadership globally on market activities and connecting with Regions, market segment leaders (MSLs) and accounts.
Has direct responsibility for overseeing, delegating and managing account operations as well as oversight of business and budget planning, and communications, globally.
The Accounts Supervisor represents all aspects of the ABD practice he / she will help Account teams establish operational excellence, deliver on complex projects, leverage global best practice, account and sector insights and support the winning in the markets agenda.
The Supervisor will also have responsibility to grow the depth and breadth of our support to the firm’s priority accounts. Job Specification
Own account reporting and ensure relevant stakeholders receive and understand reported data In liaison with the Client Service Partner and Director, own the account planning process and ensure regular reviews against planned milestones and targets.
Understand the strategic communication and stakeholder engagement requirements to progress the account plan agenda, and work with global teams to respond and deploy Provide relevant knowledge to Account teams liaise with respective EY Knowledge professionals / sector specialists, leverage potential areas of opportunity, focus on dissemination of business analysis and research, competitive intelligence and relevant firm thought leadership To liaise and work with onshore account teams and internal business services groups to scope new support requirements, build processes for the execution of account management tasks, and ensure effective transition of work to the remote GDS support platform
to-market research & strategy, pursuit / sales support, pitch development, among others Work with BMC point of contact to plan and execute marketing initiatives that directly drive revenue Accelerate strategy execution, particularly around prioritized Regions and strategic solutions.
Position requires high level of judgment and independence A strategic focus must be demonstrated on a daily basis. Understand market trends, what is on our clients’ agenda and how these translate into revenue generating opportunities.
Monitor solution revenue to understand success, opportunities, underperformance
Develop and maintain relationships with service lines, Accounts, Market Segments, Emerging Markets and subsectors to serve as a two-
way conduit for connection and communication Serve as an initial point of contact for hotline inquiries and account information requests Responsible for working to develop high impact relationships and embedding ABD support into the processes / practices of the accounts and / or community Responsible for project management, quality control, review of deliverables, and for embedding the principles of exceptional client service of being connected, responsive and insightful in our support to the account teams and ABD stakeholders Facilitation of knowledge sharing and development / identification of best practice