Technician 1, Shift Lead
Emerson Electric Co.
Quezon City, National Capital Region, Philippines
9d ago

Description

To oversee a shift in alarm monitoring both in basic & resolution levels, dispatch and making real time decisions in day to day execution of production output & employment deliverables as set by the Department.

To provide service and support to the Department customers, internal and external to the Organization

Responsibilities

SERVICE LEVEL AND PRODUCTIVITY REPORTS

1.Oversee day to day shift operations of assigned shift

2.Drive productivity, quality performance during shift & perform production work

3.POC for BCP, Customer complaints & communication during the shift

4.Coaching of Service Level Agreement attributes to assigned shift

ALARM MANAGEMENT & SMART DISPATCH

1.Support Monitoring Service Technician duties such as Basic, Resolution, Dispatch and other Service Support.

1.Support plans to drive productivity & quality of operations

2.Owner of ERS Initiatives & Programs

3.Other functions that may arise.

Requirements

  • Graduate of 4-year degree
  • Graduate of any Engineering course will also be considered.
  • Preferred at least (1.5) years experience gained within the Department from interactive customer service and related functions.
  • About Emerson

    Imagine being surrounded by intelligent, driven, and passionate innovators all working toward the same goal to create groundbreaking solutions that leave our world in a better place than we found it.

    Emerson is a global technology and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.

    Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs.

    Our Emerson Commercial and Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency, and create sustainable infrastructure.

    A dynamic environment is what you’ll discover at Emerson, a Fortune 500 company with $14.5 billion in sales and 155 manufacturing locations worldwide.

    Together, we’re changing the world, and we have all the resources to help you achieve your professional goals.

    Whether you’re an established professional looking for a career change, an undergraduate student exploring options, or recently received your MBA degree, you’ll find a variety of opportunities at Emerson.

    Join our team and start your journey today.

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