Assistant Training Manager - Flex (BAG11059)
Teleperformance
Baguio City, CAR
26d ago

Job Summary To work directly with the trainers and assist the manager in developing them

Duties / Responsibilities To ensure that all classes and trainers meet client standards and expectations as they have outlined and continue to outline for pre- and post- training

Monitor the performance of the Trainers and be responsible for reporting their observations and feedback directly to the Training Manager

Develop Action Plans for Trainers

Assist in the scheduling of classes and trainers

Attend meetings with resource and business units

Come up with strategies to manage attrition in the classroom

Manage training needs and escalated issues related to training

On-board newly hired Trainers

Performs all other duties as assigned by the Training Manager

Accomplish trainer scorecards Qualifications : Strong planning and organization skills

Excellent communication skills

Strong Presentation and Selling skills

Strong Leadership Skills

Very creative and has high technical skills

Ability to multi-task and has great time management skills

Ability to adapt to various roles and responsibilities

Ability to work independantly

Has experience with Various Operating Systems

Can adjust to different shifts

1 year of Call center Experience is preferred

Has 2 years of Training experience

Has strong understanding of Adult Learning Principles

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