Advisor, Resource Management
Manila, Philippines
4d ago

Advisor, Resource Management

Competitive salary

Quezon City and Taguig City

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company we are a people company.

We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities.

We can’t wait for you to discover this for yourself as a Advisor on our Resource Management team in Manila

Every day at Dell, ground-breaking innovation is driven by talented people. Resource Management makes sure our organization always has the right people in the right teams, in the right numbers at the right times.

We work closely with assigned business units or segments to coordinate demand and capacity planning. Accurately projecting resource needs, we make sure headcount gives Dell all the scope necessary to meet global demand.

Defining long-term strategies while delivering what’s vital right now, we constantly stay a step ahead of change.

Key Responsibilities

  • May assist in writing and maintaining operating manuals and the development of specifications, records, and form layouts.
  • Analyzes user needs and recommends solutions to the hardware and software systems supporting telecommunication operations
  • Reviews diagnostic reports and interprets data
  • Understands basic business needs enough to offer simple telecommunications solutions
  • Understands basic business needs enough to offer simple telecommunications solutions
  • Leads special projects related to demand and / or capacity planning
  • Analyzes and escalates issues that may impact the business’ ability to manage call volume
  • Will assist and help in IT and Telephony related roll-outs and issues.
  • Tracks change of status (terminations, new hires, transfers) for production and support functions in the business, compares to plan and adjusts the plan accordingly to ensure proper handling of customer contacts according to financial and business objectives that have been established.
  • Provides guidance to business initiatives and validates business assumptions to enhance customer support capabilities or reduce costs.
  • Provides analytical support surrounding business impact associated with initiatives, network changes and / or service offer attach rates.
  • Essential Requirements

    Good knowledge of scheduling and real time principles and strategies, including agent skilling, shrinkage and call routing

  • Good knowledge forecasting / planning models and queue metrics to ensure accurate hiring plans to forecasted call volume / headcount
  • Good analytical skills and experience
  • Good PC skills in Microsoft Excel
  • Ability to gather detailed information
  • Desirable Requirements

  • Typically requires 5+ years of related experience with a Bachelor’s degree; or 3+ years with a Master’s degree; or a PhD without experience;
  • Benefits

    We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities all to create a compelling and rewarding work environment.

    If you’ve got the head for complex planning and your heart is driven by challenge and change, this is your opportunity to develop with Dell.

    Closing date : Nov 2, 2018 .

    Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

    All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

    Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.

    Willing to work during weekends and holidays and will follow US hours.

    Job Family : Product-Services

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