Customer Service/Licensing Consultant
Manila, PH
10d ago

Job Description General Roles : Contacting clients by phone, e-mail or chat to execute programs or campaigns

Licensing Consultant is in charge of reaching companies active participation in programs or campaigns, and guarantee that the company is in compliance with the licensing

Specific Functions : Interacting by phone, e-mail or chats with area technology employees of the software consumer or reseller companies in order to speak about products licensing topics

Document all customer interactions in CRM system and perform close follow-up on each lead in the campaign using the activity management functionality available in the system

Developing the programs or campaigns assigned documenting online interactions made with all participant companies

Acquire basic knowledge about the software products offered by our customers, licensing options and Software Asset Management (SAM) services.

Responding clearly and opportunely to participant companies all request and questions about the campaign. Create opportunities in CRM and share them with the assigned opportunity leader so that he / she can perform the required follow-

up. Send the approved communications to the participating companies depending on their progress and / or level of response.

Obtain inventory information from the companies who accepted to participate (Opted- In) and generate recommendations for them.

Work closely with the SAM consulting team in order to be able to provide recommendations to companies in the campaign that required a SAM analysis or have a more complex technology infrastructure.

Reporting every day all activities performed. Complying with the code of conduct, rules, and policy of the company. Performing tasks assigned by direct supervisor related to the nature of his / her charge.

  • Job Requirements : Working Experience Minimum 2 years working experience in licensing or software sales / pre-sales, or technical support;
  • within the technology industry. Education Degree in Computers Science, Engineering, Telecommunications, Data Science, Mathematician or Information Systems.

    Job Type : Full-time Salary : Php20,580.00 to Php30,900.00 / month Employment Availability : ASAP >

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