Support Desk Specialist International
West Corporation
Makati City, Philippines, Philippines
38d ago

Responsible for :

  • Resolving technical support issues while documenting problems accurately and troubleshooting issues that may arise
  • Create tickets for support desk requests via phone, email, or in person, troubleshooting questions within scope of the position when possible
  • Coordinate new set-ups with tier II support
  • Monitor the status of support desk tickets ensuring they are completed in a timely manner
  • Education

  • High school diploma or GED required
  • Associates degree from an accredited college or university in computer science, MIS or a related field preferred
  • Equivalent work experience in a similar position may be substituted for educational requirements
  • Experience

  • Minimum two years help desk or technical support experience for large technology based organizations required
  • Technical

  • Minimum two year experience with Window operating systems and hardware required
  • Minimum two year experience with Web browser installation and configurations required
  • Minimum one year experience with TCP / IP (subnets, firewalls, private IPs, routing, etc.), firewalls, proxy servers, and Internet versus LAN connectivity required
  • Minimum one year experience with customer service desk database software preferred
  • Other

  • Intermediate knowledge of Word, Excel, and Outlook required
  • Industry certifications related to job duties preferred (e.g., CompTIA A+, Network+, etc.)
  • Technical

    Add to favorites
    Remove from favorites
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Application form