Service Hours : Monday - Sunday the exact working hours are determined by different shifts (including night shifts and weekends)
To provide support to our clients, INS customers in multiple roles and phases of their interaction with the client’s enterprise products.
Agents will be required to assist with the implementation and usage of our client’s software including advising clients on the set up of application Manager, ensuring full utilization of the solutions, analyse, diagnose and troubleshoot client requests and provide timely resolution to clients experiencing product issues including installation, licensing and how to questions.
Support will consist primarily of assisting clients with product issues via phone, email and chat.
The Customer Support Agent is responsible for the day provision of the Services. This includes ensuring that a continually high level of service is provided to the customers as set out in transcosmos’ agreements with customers, in the languages described in this document.
In order to provide this high level of service the Agent will be required to effectively manage their available resources, including equipment, information and technologies
Summary of Responsibilities
Skills / Attributes / Competencies Required
uses effective approaches for choosing a course of action or developing appropriate solutions; and takes action that is consistent with available facts, constraints, and probable consequences.
Technical / professional expertise is demonstrated through problem solving, applying technical knowledge, and product and service management for the functional area in which employee operates.
As well as the fantastic opportunity to partner with huge global brands and pursue an exciting career with a rapidly growing BPO leader, transcosmos pride itself on a fun, healthy and encouraging work environment in the premium district of Mckinley Hill, Taguig.
We also reward our staff with great benefits including :