Implementation Officer
Royal Cargo Group
Parañaque City, Philippines
8d ago

Qualifications

Bachelor’s degree with major course in Management, Marketing or related discipline

Minimum of 3 years’ experience in freight forwarding and courier, logistics a must

Computer literate

Good Communication Skills (written and spoken)

Responsibilities

Prepare Standard Operating Procedures (SOP) for new customers as well as existing customers with additional requirements

Ensure that tasks, issues, and risks are presented to customers, Operations and other departments involved in the implementation projects before Go Live to eliminate or minimize any disputes

Prepare walk-through process flow orientation to customers, SNM, Operations and other departments involved in the implementation of SOP to eliminate or minimize any disputes after Go Live

Implement SOP and ensure usage of the Implementation Methodology System for project management and implementation

Proactively participate in sales meetings and joint sales calls to ensure that SOPs are followed and within the commitments made to customers

Conduct Performance Review with customers after 3 months to get feedback

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