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Job Summary The Agency Activation and Productivity Manager will provide sales support to the Activation Head in the achievement of manpower, training and productivity targets of the sector through the various channels and responsibilities stated below : Main Purpose of Job Training data gathering & maintenance of information system
Records participants attendance, assessment and evaluation of training
Maintains and updates participants’ files and record of training
Provides data for training analysis and evaluation
Monitors training expense and sales performance results
Recommends data base programs for effective data gathering and information system
Training Sales Support
Attends to internal / external customer inquiry on training guidelines, procedures and requirements.
Establishing effective relationships with internal customers and communicate relevant and up to date information to customers according to their needs
Ensures proper implementation of existing training guidelines, process and procedures
Disseminates training information that will promote business growth
Releases monthly training schedules to branches / offices
Coordinates with Branch Services Personnel, or Division Heads the logistic concerns needed in the conduct of various training seminars and programs.
Oversee the scheduling and usage of training rooms for internal customers
Coordinate with third party suppliers such as travel agency, hotels, training centers for requirements, contract and payments
Assist trainers in their training logistics i.e trip ticket, availability of training materials
Assist in the opening, registration and sorting of mail / documents and dispatch of outgoing mail / documents
Review thoroughly all reimbursement / liquidation documents for sign-off
Prepares cash advances, request for check payments, reimbursements, travel request and liquidation of expenses
Keep a stock of office supplies and other training materials
Maintains an inventory of all training equipment and materials assigned to trainers and make available during trainings
Ascertain that all training equipment in the Head Office are in good working condition, oversee regular maintenance and cleaning;
coordinate repairs / recommend replacement to Head office linkages taking into account the lead time of ordering and delivery.
Monitors expenses and materials during trainings
Requests and handles budget for the training programs
Liquidates cash advance made for the training programs within specified turn-around time of the company
Key Customers : Internal Customers
Agency Training and Development Head
Other departments in the HO
Third party firms that ARAD relates to e.g. travel agency, hotels, consultancy firms, etc.
Experience / Qualifications :
Minimum 1 year of work experience
Must have good communication and interpersonal skills
A sound knowledge of office organizational planning and procedure
A clear understanding of the Manulife goals and their impact on company’s overall business
A strong understanding of Manulife desired leadership values and culture.
Technical Skills :
People skills : leader, team player
Writing and oral communications skills
Good grasp of Microsoft Office applications particularly MS Word, MS Excel and MS Power Point
About Manulife Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers' needs first and providing the right advice and solutions.
We operate as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
At the end of 2016, we had approximately 35,000 employees, 70,000 agents, and thousands of distribution partners, serving more than 22 million customers.
At the end of 2016, we had $977 billion (US$728 billion) in assets under management and administration, and in the previous 12 months we made almost $26 billion in payments to our customers.
Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years.
With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.
Manulife is committed to supporting a culture of diversity and accessibility across the organization. It is our priority to remove barriers to provide equal access to employment.
A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation.
Information received regarding the accommodation needs of applicants will be addressed confidentially.