Associate Monitoring Service
Emerson
Quezon City, National Capital Region, Philippines
17d ago

Description

To perform basic support function and to professionally handle, monitor and process refrigeration and HVAC alarms, inbound calls, service requests, including but not limited to : troubleshooting, relaying refrigeration / HVAC alarms, dispatching work orders and other customer requests pursuant to customer specifications for a 24 / 7 department operations.

To provide service and support to the Department customers, internal and external to the Organization.

Responsibilities

  • This position is responsible for proactively serving the customer with a standard of excellence. This includes all aspects or service support, including Alarm Management functions such as outbound alarm monitoring, inbound call handling & dispatch and any other service support required by the Department
  • ALARM MANAGEMENT & SMART DISPATCH

    1. Responsible for interrogation of refrigeration and / or HVAC alarms received and diagnosing them based on Service Level Agreement with external customers

    2. Deliver alarm information with accurate documentation by calling or sending email to external customers

    3. Generate and dispatch service work orders pursuant to customer procedures

    4. Answer inbound and transferred calls and address them as necessary

    EDUCATIONAL BACKGROUND

  • Graduate of 4-year degree
  • Graduate of any Engineering course will also be considered.
  • WORK EXPERIENCE OR TRAINING

  • Preferred two (2) years experienced gained from interactive customer service and related functions.
  • At least one (1) year experience gained from marketing, sales, supply chain, engineering, manufacturing and service related business
  • Background in offshore service operations is an advantage.
  • SKILLS AND ABILITIES

  • Minimum of six (6) months experience in customer service
  • Technical-savvy and proficient in MS Office
  • Excellent English communication skills, can convey information clearly and effectively both written and oral.
  • Listens actively and effectively.
  • Good interpersonal skills and teamwork, can collaborate and works well with others, willing to take new instructions and work requests.
  • Can do multi-tasking
  • With Problem-solving and analytical skills
  • Results-oriented, flexible, organized and systematic
  • Attention to details
  • Self-driven and motivated
  • OTHER WORK CONDITIONS

  • Willing to work on shifting operations which may include work on weekends with scheduled day off, to support the assigned business and customers.
  • Willing to work over time or on rest day over time to support manpower requirement of the operations during critical days and / or peak season.
  • Must be able to effectively and independently function while maintaining a positive energy level in an environment of constantly shifting demands.
  • COMPETENCY PROFILE

  • Manages complexity
  • Plans and aligns
  • Ensures accountability
  • Drives results
  • Interpersonal savvy
  • Values differences
  • Build effective teams
  • Communicates effectively
  • Being resilient
  • Situational adaptability
  • About Emerson

    Imagine being surrounded by intelligent, driven, and passionate innovators all working toward the same goal to create groundbreaking solutions that leave our world in a better place than we found it.

    Emerson is a global technology and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.

    Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs.

    Our Emerson Commercial and Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency, and create sustainable infrastructure.

    A dynamic environment is what you’ll discover at Emerson, a Fortune 500 company with $14.5 billion in sales and 155 manufacturing locations worldwide.

    Together, we’re changing the world, and we have all the resources to help you achieve your professional goals.

    Whether you’re an established professional looking for a career change, an undergraduate student exploring options, or recently received your MBA degree, you’ll find a variety of opportunities at Emerson.

    Join our team and start your journey today.

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