The Impact : You will be integrated into a group with high expectations and can expect to have a significant impact to help ensure we remain a premier provider of Investor Relations web services.
The Career Opportunity : You will work with multiple levels on the team. Our team’s structure will allow you to be exposed to our clients and have the opportunity to build your skills across functions.
The Team / The Business : The Associate will be working with a global team to provide premier support to clients in various industries such as banking and real estate.
Make content updates using an IR specific content management system and coordinate design changes with an internal design team
Answer client questions using email and phone communication
Consistently make proactive suggestions in regards to design changes, product placement, and overall content layout of sites
Perform regular audits to actively catch errors on behalf of client
Conduct client trainings and product demos using online meeting application
Work with third-party vendors (Conference Call / Webcast & Interactive Annual Report providers) with the goal of providing increasingly seamless services and support to clients, including identification of process and product enhancements to improve the product offering
Manage incoming client based inquiries while proactively build great relationships with clients to address current issues and promote new product features and enhancements
Handling website redesign projects lasting at least 4-6 weeks
Partner with senior analysts on projects that improve and develop subject matter expertise
Partner with product teams on the timely and thorough testing of new Investor Relations product enhancements with an eye toward the client experience
Provide independent on-call and weekend support to clients on rotational basis
Requirements : Bachelor’s degree.
E xcellent oral and written communication skills.
At least 1 year experience, preferably in B2B customer or technical support, client management, and investor relations environment
Experience with Outlook, Word, and PowerPoint.
HTML experience is an advantage but not required.
Strong organizational skills and ability to prioritize.
Integrity, honesty, positive attitude, strong attention to details, and a desire to learn independently are all essential.
Willing to work in Makati on a night shift schedule.
At S&P Global Market Intelligence, we know that not all information is important some of it is vital. Accurate, deep and insightful.
We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk.
Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.
S&P Global Market Intelligence is a division of S&P Global (NYSE : SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence.
For more information, visit www.spglobal.com / marketintelligence.