Handles incoming customer requests for return merchandise authorization numbers, software registration and support agreement reminder response codes.
To administer Return Merchandise Authorizations (RMA), Software Registration and Software orders to ensure accurate, on time delivery of replacements, spares, recalls and repair orders to customer request dates and resolution of issues with acceptable level of service quality.
Checks and Issues Registration Response Codes
Checks and Issues Support Agreement Reminder Response Codes
Checks and Issues Return Merchandise Authorization
Ensures that all queries / issues raised by our Sales Offices and Local Business Partners are addressed on a timely manner
Coordinate with Shipping, Distribution, Logistics, Procurement, Quality and Supplier Engineering to ensure that repairs are processed and shipped on time
Provides status updates on existing repairs to customers as requested
Software Order Processing
Perform other responsibilities that maybe required to support business operations
Bachelor’s Degree in Engineering, Information Technology and / or Math (Any field in Engineering is preferred)
Minimum 2 years experience in Customer Service; preferably in a similar Supply Chain, Transportation or Logistics Industry
Excellent verbal and written English communication skills
Experience in using any ERP system (Oracle, JDE, SAP, SMS etc.)
MS Office skills
Experience in handling a team
Strong sense of Customer Service Orientation
Flexible Work Schedule
Willing to Travel
About Emerson Imagine being surrounded by intelligent, driven, and passionate innovators all working toward the same goal to create groundbreaking solutions that leave our world in a better place than we found it.
Emerson is a global technology and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.
Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs.
Our Emerson Commercial and Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency, and create sustainable infrastructure.
A dynamic environment is what you’ll discover at Emerson, a Fortune 500 company with $14.5 billion in sales and 155 manufacturing locations worldwide.
Together, we’re changing the world, and we have all the resources to help you achieve your professional goals.Whether you’re an established professional looking for a career change, an undergraduate student exploring options, or recently received your MBA degree, you’ll find a variety of opportunities at Emerson.
Join our team and start your journey today.