Aftermarket Associate
Emerson
Pasig, National Capital Region, Philippines
25d ago

Description

  • Handles incoming customer requests for return merchandise authorization numbers, software registration and support agreement reminder response codes.
  • To administer Return Merchandise Authorizations (RMA), Software Registration and Software orders to ensure accurate, on time delivery of replacements, spares, recalls and repair orders to customer request dates and resolution of issues with acceptable level of service quality.
  • Responsibilities

  • Checks and Issues Registration Response Codes
  • Checks and Issues Support Agreement Reminder Response Codes
  • Checks and Issues Return Merchandise Authorization
  • Ensures that all queries / issues raised by our Sales Offices and Local Business Partners are addressed on a timely manner
  • Coordinate with Shipping, Distribution, Logistics, Procurement, Quality and Supplier Engineering to ensure that repairs are processed and shipped on time
  • Provides status updates on existing repairs to customers as requested
  • Software Order Processing
  • Perform other responsibilities that maybe required to support business operations
  • Requirements

  • Bachelor’s Degree in Engineering, Information Technology and / or Math (Any field in Engineering is preferred)
  • Minimum 2 years experience in Customer Service; preferably in a similar Supply Chain, Transportation or Logistics Industry
  • Excellent verbal and written English communication skills
  • Experience in using any ERP system (Oracle, JDE, SAP, SMS etc.)
  • MS Office skills
  • Experience in handling a team
  • Strong sense of Customer Service Orientation
  • Flexible Work Schedule
  • Willing to Travel
  • About Emerson Imagine being surrounded by intelligent, driven, and passionate innovators all working toward the same goal to create groundbreaking solutions that leave our world in a better place than we found it.

    Emerson is a global technology and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.

    Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs.

    Our Emerson Commercial and Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency, and create sustainable infrastructure.

    A dynamic environment is what you’ll discover at Emerson, a Fortune 500 company with $14.5 billion in sales and 155 manufacturing locations worldwide.

    Together, we’re changing the world, and we have all the resources to help you achieve your professional goals.Whether you’re an established professional looking for a career change, an undergraduate student exploring options, or recently received your MBA degree, you’ll find a variety of opportunities at Emerson.

    Join our team and start your journey today.

    Apply
    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form